Welcome to Wildlife Acoustics’ Support and Resources. Wildlife Acoustics takes pride in being a reliable supplier that emphasizes a high priority on customer support. Please email or phone us should you have any technical questions regarding our solutions. Please note, we are located in the Eastern US Time Zone (GMT -5). From March through October, we are GMT -4, due to Daylight Saving Time. We understand that many of our customers are internationally located, however, so we will do our best to respond to any inquiries after normal business hours.
When reaching out to us by email or phone, please be sure to include:
- Your Name
- Contact Information
- The type of Wildlife Acoustics product
- The type of batteries and SD cards you are using
- The .SET configuration file
- Any WAC or WAV file or screen shots that would help us diagnose the issue
NOTE: One of the most common troubleshooting solutions is simply having the most up-to-date software. If you are having issues in any of these areas, please start by visiting our Downloads page to be sure you are working with the current version of the appropriate software.
For our customers in the United Kingdom, we have partnered with Baker Consultants, Inc to provide local support service free of charge. Paul Howden-Leach of Baker Consultants Ltd can be reached at
Telephone: 0114 360 9977
Email: sm2@bakerconsultants.co.uk
Skype: sm2fieldsupport
Be sure to also check out our Frequently Asked Questions web page as that, along with our product documentation, is a great resource for timely and useful information.
Finally, to assure that you receive important product news, updates and support bulletins, please sign up for our mailing list at Contact Us.