Wildlife Acoustics Blog

Support Desk: Resolving Song Scope Licensing Issue on Macs

Support Desk: Resolving Song Scope Licensing Issue on Macs

Symptom:

On your Mac, your Song Scope software suddenly asks you to activate it again, even though it previously worked fine and there has been no obvious change to cause this.

What's going on:

When you activate SongScope software, your copy is tied to both the currently logged in user and the current machine name. With some Macs which are on company or university networks, the machine name is dynamic and will change over time. In technical terms, the name is being assigned by the DHCP server. This causes our licensing to fail since the machine name at the time of activation is not the same as the current machine name.

How to fix it:

To resolve the issue, you will need to work with your network administrator to have your computer name fixed and not be dynamic. If you can have it fixed to the same name it was when you activated, then it should automatically work again. If the name is different than when you first activated, you will need to contact Wildlife Acoustics via our support email address and send us information on the situation and your serial number. We can then assist in getting the situation straightened out.

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