App Not Receiving Status Updates

About this task

If your Song Meter Micro 2 does not appear in the Song Meter Configurator app's Recorders screen, or if the app is not receiving status updates from the recorder several times per minute, there are several possible causes to check.

Procedure

  1. Confirm that the Song Meter Micro 2 is powered on and that pressing the STATUS button causes one or more of the STATUS LEDs to light up.

    See Recorder Not Turning On for more information.

    If the installed batteries are mostly drained, it is possible for the recorder to have enough power to show LED activity, but not enough power to communicate over Bluetooth.

    Make sure all installed batteries are in good condition.

  2. Enable Bluetooth® in your mobile device's settings.

    On iOS or Android, open the Settings app and select the Bluetooth page to turn Bluetooth on or off.

  3. If using an Android device, ensure that Location is turned on in your device's settings.

    See this Google support article for instructions on how to turn on Location.

  4. Make sure the Song Meter Configurator app has been granted all requested permissions.

    On some devices, GPS and Bluetooth connections are handled by the same hardware component, so the Song Meter app must have access to Location permissions in order to use Bluetooth.

    OptionDescription
    On iOS:

    1. Open the Settings app.

    2. Tap the Song Meter entry to open the settings page for the Song Meter app. Permissions can be toggled from this page.
    On Android:

    1. Open the Settings app.

    2. Tap Apps.

    3. Tap on the Song Meter app entry.

    4. Tap Permissions.

    5. Enable all permissions on this page.
  5. If you are able to pair with the recorder, check whether the Send Bluetooth beacons? setting is enabled. If this setting is disabled, the Song Meter Micro 2 will not update its status in the Song Meter Configurator app unless the recorder and app are paired.

If the recorder does appear in the Recorders screen with an up-to-date status, but you are unable to pair with and configure the recorder, see Unable to Pair App with Recorder.

If the recorder still does not appear in the Recorders screen, or if the app does not receive updated status information from the recorder, your Song Meter Micro 2 may need repair. Contact Wildlife Acoustics Support for further troubleshooting assistance and to arrange a repair if necessary (see Contact Wildlife Acoustics Support).