SMART System Does Not Appear in SMART Portal

If your SMART System is not displayed in the SMART Portal or has not updated its status recently, the SMART may not be able to reach the SMART Portal, or you may not be an authorized user.

Condition

Your SMART System is not listed in the SMART Portal, or the last status received is from very long ago.

If the SMART System is listed in the SMART Portal for some users, but not others, proceed to tr_smart_system_does_not_appear_in_smart_portal.html#tr_smart_system_does_not_appear_in_smart_portal__toubleSolution_user_not_authorized.

Cause: User Not Authorized

Procedure

  1. Open the SMART Control Panel and go to Administration.
  2. Under Wildlife Acoustics IOT Gateway, enter the email addresses of authorized users, separated by commas or semicolons.
    Each email address must also be associated with an active account on https://www.wildlifeacoustics.com.
  3. Confirm that Enable is checked.
  4. Select Apply Changes.
  5. On https://www.wildlifeacoustics.com, log into an account using one of the authorized email addresses, and go to My Account > SMART Gateway, or refresh the page if it is already open.

Cause: IoT Gateway Not Enabled

Procedure

  1. Open the SMART Control Panel and go to Administration.
  2. Under Wildlife Acoustics IOT Gateway, select Enable.
  3. Enter the email addresses of authorized users, separated by commas or semicolons.
    Each email address must also be associated with an active account on https://www.wildlifeacoustics.com.
  4. Select Apply Changes.

Cause: Connection Blocked by Firewall

If the SMART System is connected to a network with an active firewall, an IT administrator must configure the firewall to allow connections between the SMART System and the SMART IoT Gateway.

IT administrator

Procedure

In your firewall configuration, open the following ports to enable SMART IoT Gateway functionality:
Port Number Function
21577

Allows users to access the SMART Control Panel via their account on https://www.wildlifeacoustics.com.

Allows users to connect to the SMART's Ubuntu command line via ssh from an Internet-connected device.
21578 Allows the SMART System to send daily status updates and alert messages via email.

Cause: SMART Not Connected to the Internet

Your SMART System must be connected to a network with a means of accessing the global Internet.

Remedy: Reconnect Ethernet Connections

Procedure

  1. If using Ethernet, confirm that an Ethernet cable is connected to Ethernet Port 1.
  2. Confirm that Ethernet Port 1 displays a solid green or amber LED, indicating an active connection.

Remedy: Correct Network Settings Using the SMART Control Panel

Procedure

If you are able to access the SMART Control Panel via the SMART Controller's Wi-Fi access point or a direct Ethernet connection, you can edit the network settings via the SMART Control Panel.
  1. Open the SMART Control Panel and go to Networking.
  2. Configure the Ethernet Configuration or Wi-Fi Configuration to connect to a network with a means of accessing the global Internet.

Remedy: Correct Network Settings via the Ubuntu Command Line

Procedure

  1. Connect a keyboard and monitor to the SMART Controller.
  2. Edit the file /etc/netplan/01-netcfg.yaml to configure the SMART Controller's network settings.
    Refer to the Netplan documentation for detailed instructions on creating and editing a YAML configuration file.
  3. Apply the new configuration using the netplan command. 
    sudo netplan apply