In most cases being unable to activate Kaleidoscope means there are two installations of Kaleidoscope already activated under your License ID. Some common causes for this are:
If you are using permanent Kaleidoscope licenses, represented by an 18- to 20-character License ID, and would like to change which of your Kaleidoscope installations are active, please email Wildlife Acoustics support and include your License ID. If you would like to keep one of your current activations, please also include the Installation ID from that computer. The Installation ID can be found on the License Configuration window in Kaleidoscope.
If you are using a Kaleidoscope annual subscription, you can log into your account on our website, navigate to the Kaleidoscope Subscriptions page, and click "Release" to deactivate any installations of Kaleidoscope you have previously activated. You can then reactivate any two computers.