Before digging into the specifics of your issue, it's best to perform a baseline set of updates and checks to rule out any routine issues:

• Ensure that the iOS device you are using is on our list of compatible devices. Many issues can be caused by a lack of computational resources in older devices.
• Update iOS to the latest stable version. See Apple's instructions for updating iOS.
• Update the Echo Meter app to the latest available version in the Updates tab of the App Store.
• Close all apps and reset your device before opening Echo Meter again:
  • Close all apps running on your device by double-pressing the home button, then swiping each window upwards.
  • Shut off your device by holding the sleep/wake button and following the "slide to power off" prompt.
  • Turn your device on by holding the home button and the sleep/wake button until an Apple icon appears on the screen.
  • Open Echo meter without opening any other apps.

• Why can't I use an adapter to connect a USB-C Echo Meter Touch to my Lightning iOS device?
• What type of plug does my Echo Meter Touch module have?
• What iOS devices are compatible with my Echo Meter Touch module?
• What type of data port does my phone or tablet have?
• Can I use Echo Meter Touch modules with USB connectors with iOS devices?
• What adapter do I need for my Echo Meter Touch module and Android or iOS device?
• How do I update the firmware on my Echo Meter Touch module with USB to add iOS compatibility?
• Are there acoustic differences between the first- and second-generation Mini Bat recorders?
• Will the Lithium-ion lids I used with first-generation Minis fit the new models?
• Will the security bracket accessory I use with first-generation Minis be compatible with the new models?
• Will Wildlife Acoustics continue to repair and support first-generation Minis with replacement parts?
• Are there size differences between the first- and second-generation Minis?
• View more questions