Covid-19: Headquarters shipping with 1-2 week lead-time. Distributors may also have stock.
Wildlife Acoustics, Inc. ("WAI") warrants to the original end user ("Customer") that new WAI branded products will be free from defects in workmanship and materials, under normal use. Please refer to the following table for the applicable warranty period from the original date of purchase.
WAI warrants to Customer that any WAI branded software will perform in substantial conformance to their program specifications for a period of ninety (90) days from the date of original purchase. WAI warrants the media containing software against failure during the warranty period. WAI makes no warranty or representation that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected.
This warranty excludes (1) physical damage to the surface of the product, including cracks or scratches on the outside casing; (2) damage caused by misuse, neglect, improper installation or testing, unauthorized attempts to open, repair, or modify the product, or any other cause beyond the range of the intended use; (3) damage caused by accident, fire, power changes, other hazards, or acts of God; or (4) use of the product with any non-WAI device or service if such device or service causes the problem.
Any third party products, including software, included with WAI products are not covered by this WAI warranty and WAI makes no representations or warranties on behalf of such third parties. Any warranty on such products is from the supplier or licensor of the product.
Should a covered defect occur during the warranty period and you notify WAI, your sole and exclusive remedy shall be, at WAI's sole option and expense, to repair or replace the product or software. If WAI cannot reasonably repair nor replace then WAI may, in its sole discretion, refund the purchase price paid for the product. Replacement products or parts may be new or reconditioned or comparable versions of the defective item. WAI warrants any replaced or repaired product, part, or software for a period of ninety (90) days from shipment, or through the end of the original warranty, whichever is longer.
Customer should refer to WAI's website at www.wildlifeacoustics.com/contact for information on obtaining warranty service authorization. Methods for obtaining warranty service may vary depending on whether purchases were made from an authorized provider of WAI products, or from WAI directly. All requests for warranty service authorization must be made within the applicable warranty period. Dated proof of original purchase will be required. Products or parts shipped by Customer to WAI must be sent postage-paid and packaged appropriately for safe shipment. WAI is not responsible for Customer products received without a warranty service authorization and may be rejected. Repaired or replacement products will be shipped to Customer at WAI's expense. All products or parts that are replaced become the property of WAI. WAI shall not be responsible for Customer's software, firmware, information, or memory data contained in, stored on, or integrated with any products returned to WAI for repair, whether under warranty or not. The repair and replacement process for products or parts in locations outside of the United States will vary depending on Customer's location.